Kisakye, A.2024-03-122024-03-122023Kisakye, A. (2023). A queuing system model in the outpatient department of jinja regional referral hospital, Uganda, (Master's Dissertation) The University of Dodoma.https://repository.udom.ac.tz/handle/20.500.12661/4275This study investigated a queuing system model in the outpatient department of Jinja Regional Referral Hospital, Uganda. Primary data was obtained from JRRH for a period of one week. Observation method was used to record patient arrival times, service start times and service end times. The aim of the study was to identify a suitable distribution for arrival and service time of patients at the hospital, to identify the suitable distribution for waiting time of patients at the hospital and to compare the performance of a queueing model for arrival and service time of patients at the hospital with other existing models. The study findings showed that the Weibull and Gen. Extreme Value distribution acted as good fit for patient arrival and service time based on the AIC and BIC values. Also the findings based on waiting time showed that the Weibull distribution acted as a good fit for patient waiting time at the hospital according to the AIC and BIC values. The findings about the model showed that the G/G/3 model was the best as evidenced by the few expected number of patients in the queue which was 1 and 1, expected number of patients in the system which was 2 and 1, expected waiting time of patients in the queue 0.07minutes and 0.027 minutes and the expected waiting time of patients in the system which was 0.09 minutes and 0.005 minutes at both the registration counter and doctor’s rooms respectively. Therefore, Jinja Regional Referral Hospital might become a role model for other healthcare facilities by putting the recommendations into practice and looking into new research areas. This would improve the patient experience and the way healthcare is delivered there.enThesis