Mwangakala, Ms Hilda2023-10-122023-10-122012Mwangakala, H. (2012). The Effect of Demographic Characteristics on Citizens' Usage of Government Websites. Available at SSRN 2146597.URL:https://ssrn.com/abstract=2146597http://hdl.handle.net/20.500.12661/4131Abstract. Full text article. Also available at https://ssrn.com/abstract=2146597In recent years Electronic government has been increasingly recognized as a popular means for transforming public governance in the World. Despite this increasing interest, little research has been done on how developing countries are going to move in the same pace with developed countries in adopting e-government with majority of citizens isolated and marginalized in terms of connectivity. This paper deals with understanding of the impact of demographic characteristics in the citizen’s usage of Government websites. It is perceived that Government websites are the primary media for communication between Government and Citizens in the study. A research model was developed by the author that was empirically tested using a self-administered questionnaire by conducting survey. The survey involved 1127 citizens with at least secondary education, reasonable income and experienced in using websites. Regression analysis was conducted to test the model. The results revealed that Age and Education level directly affected citizen’s willingness and continuance intention to use Government websites. However, income level didn’t have an effect in the citizen’s willingness to use government websites.enGovernment websitesE-governmentE-government utilizationDemographic characteristicsElectronic governmentCommunication mediaGovernment communication mediaArticle