Saxena, StutiShao, DeoNikiforova, AnastasijaThapliyal, Richa2024-03-132024-03-132022Saxena, S., Shao, D., Nikiforova, A., & Thapliyal, R. (2022). Invoking blockchain technology in e-government services: a cybernetic perspective. Digital Policy, Regulation and Governance, 24(3), 246-258.DOI: https://doi.org/10.1108/DPRG-10-2021-0128URL: https://www.emerald.com/insight/content/doi/10.1108/DPRG-10-2021-0128/full/htmlhttps://repository.udom.ac.tz/handle/20.500.12661/4282Abstract. full-text article available at https://doi.org/10.1108/DPRG-10-2021-0128Purpose This paper aims to provide insights into the integration of blockchain technology in e-government services. Design/methodology/approach The article invokes an exploratory approach to emphasize the possibilities of integrating blockchain technology in e-government services. A cybernetic model is detailed in the paper for bridging the gulf between blockchain and e-government. Findings The integration of blockchain technology in e-government services is capable of enhancing the efficiency and effectiveness of service delivery. Furthermore, this integration would facilitate in maintaining the privacy of the online transactions. Originality/value Hitherto, studies have focused on the blockchain technology in many sectors; however, the integration and utility of blockchain technology for the government sector have remained unexplored. The current study seeks to fill this gap.enArticle10.1108/dprg-10-2021-0128