Browsing by Author "Moshi, Goodiel C"

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    Consumer awareness and protection in telecommunication markets: case of Tanzania; determinant of consumers’ knowledge on their rights
    (Calgary: International Telecommunications Society (ITS), 2015) Mwakatumbula, Hilda J; Moshi, Goodiel C
    Consumer rights are rights entitled by law to anyone who buy service or good. Liberalized telecommunication market is characterized with competition which led to new advanced and sophisticated services, dropping of price dramatically and increase penetration as afore mentioned on one side are positive effect on the other hand it becomes more complex for consumers especially in developing countries to make rational choices. In such environment higher consumer knowledge is crucial for them to have confidence and high bargain power hence participate actively in the market. National regulatory authority for communication of it has been established in many countries, one of its core responsibilities being protecting consumer. Further, consumer rights were published with regulatory authorities as part of empowering consumers. Are consumers knowledgeable about their rights remaining a question to ponder. This study has attempted to answer afore stated question; In so doing the sample of 200 consumers from two regions in Tanzania were interviewed to measure their level of knowledge and later categorized in five level with respect to their knowledge. Alongside respondents were tested for any evidence of violation they have experienced. The sample interviewed was representative of mobile phone users in Tanzania. Data were analyzed using Ordered Logit (Ologit) Regression Model run in STATA SE 12, to determine factors which contribute to consumer’s level of knowledge.
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    E-learning platform choice for higher learning institutions during the lockdown in Tanzania: The role of NREN
    (UbuntuNet Alliance, 2021) Moshi, Goodiel C
    Unlike any time in the recent history, the world has experienced a record disruption of human social economic activities during the COVID19 pandemic. Massive lockdowns administered worldwide caused school closure, affecting 99 percent of all students’ population in low and low-middle income countries (UN, 2020). Government of Tanzania called for a closure covering all schools, colleges and universities lasting for four months. Despite disruption in continuance of learning, schooling calendar was only adjusted, leaving year-to-year students mobility remain intact. In such circumstances, continuance of learning is paramount to education delivery. Among the key issues during the pandemic is choice of the e-learning platform to be used. In the current technology space, there is a plethora of e-learning platforms to be used. Choice of technology/platform by institutions is influenced by many factors. Among factors that influence technology choice is the presence of affordances such as those provided by National Research and Education Networks (NREN), as NREN are designed to ensure that research and education institutions share resources. Tanzania Education and Research Network (TERNET) consists of about 30 members, with 23 institutions subscribing to the network HERIN subsidized bandwidth plan. These institutions vary in terms of human and financial resources, and consequently institutional responsiveness for continuance delivery of education during pandemic such as COVID-19 or similar pandemic in the future. This study attempts to explore e-learning technology choice by universities during the lockdown. Specifically, four research questions are considered: first, what online learning/teaching platforms were used during the lockdown; second, what factors determined institutional choice of online learning/teaching platform; third, what challenges did they face, fourth, how did institutions take advantage of TERNET infrastructure and services used to increase resilience of research and education network members in Tanzania during the lockdown and pandemic. Findings of this study will document reveal institutions’ preferences and their rationale for choice of e-learning platform, but also inform TERNET on how to improve its services to cushion research and education institutions during a pandemic.