Browsing by Author "Msabila, A"

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    Top management faultlines and the performance of tourism enterprises: a case of Arusha district
    (The University of Dodoma, 2023) Msabila, A
    The study aimed to examine the influence of top management fault lines on organizational performance in tourism firms. Specifically, it focused on determined the influence of social-demographic fault lines, functional-based fault lines, and organizational behavior fault lines on organizational performance. The study population consisted of all tour operator firms in the Arusha district, with a sample size of 107. A cross-sectional survey design was employed, and quantitative approach was used. Data from managers in administrative roles were collected through questionnaires and interviews. Qualitative data were converted into numerical responses using the Likert scale and analyzed using descriptive statistics and the Multiple Linear Regression model. The findings indicated that social-demographic faultlines, functional-based faultlines, and organizational behavior faultlines have an impact on the organizational performance of tour operators' firms. Specifically, these faultlines influenced the number of visitors, the capacity to transport visitors, and the length of visitors' stay. Based on the results, the study concludes that top management faultlines significantly influence the performance of tourism enterprises, particularly in relation to the number of visitors, capacity, and length of stay. To attract a higher number of visitors and increase revenue, tourism enterprises should focus on improving their functional-based faultlines, including factors such as education level, functional background, and experience. Furthermore, the government should consider both internal and external factors that directly or indirectly influence faultlines in the performance of tourism enterprises.