Browsing by Author "Mwakatumbula, Hilda"

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    Determinants of consumers knowledge on their rights in telecommunication markets : case of Tanzania
    (Academy and Industry Research Collaboration Center (AIRCC), 2016) Mwakatumbula, Hilda; Moshi, Goodiel Charles; Mitomo, Hitoshi
    In modern telecommunications markets, consumers play an important role in maintaining competitive forces in the markets. Consumers shape the industry by either opting to consume services from the most efficient produces, or seeking for redress whenever service providers perform below the set standards which results in breach of consumer rights. Particularly on the later, consumer assertiveness to seek redress is hinged on their knowledge of consumer rights in the telecommunications industry, ability to recognize when their rights are breached, and understanding the institutions to follow in seeking redress. This paper uses the ordered logit (Ologit) regression model to study determinants of consumer knowledge on their rights in the telecommunication industry in Tanzania. The results of this study show that populations living in rural areas, of old age and low income are the least knowledgeable on their rights as telecommunications consumers; thus, the most vulnerable. Further, the awareness of the National Regulator Authority (NRA) in communication, which is the central institution in dealing with consumer empowerment and protection, and usage of social media have positive influence on consumer knowledge on telecommunications rights. The study concludes with policy recommendation for policy makers, to address the lack of consumer knowledge on the telecommunications sector particularly among the most vulnerable consumers who constitute larger part of the country population.
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    Digital skills for gig workers in digital platforms
    (Digital Skills Insights, 2020) Mwakatumbula, Hilda; Moshi, Goodiel
    Africa is home to the youngest population in the world. The United Nations Development Programme estimates that by 2055, the continent's youth population (15–24 years old) will reach 226 million. 1 Youth can be a blessing; however, as with any resource, unless adequately managed it can become a burden. African youth face several challenges in integrating with the global economy, including pervasive unemployment due to low education levels (Coulibaly et al., 2019). Most African youths live in poverty and some opt to migrate abroad in search of greener pastures. As the world approaches the Fourth Industrial Revolution, African governments have a significant role to play in addressing issues facing youth. The Fourth Industrial Revolution has led to migration to the digital economy as the world becomes more digitized and sophisticated every day. New technologies play a critical role in all sectors of the economy and have an impact on interactions within society and thereby the labour market (Leahy & Wilson, 2014). The changing digital landscape forces workers to continually update their skills to remain competitive in the labour market. In the United States, 82 per cent of middle-skilled jobs are digital-intensive, and workers with digital skills have higher remuneration (Bradley et al., 2017). Today, countries seek to update their citizens' skills to ensure that everyone can participate fully in the economy and that employers in all sectors can hire the necessary digitally skilled employees. Most developed countries, including the United States and United Kingdom (UK), and regional organizations such as the European Union and Organisation for Economic Co-operation and Development, are working hard to scrutinize skill demand in current and future labour markets. 2
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    Regulation, competition and productivity growth in the African telecommunications industry
    (AIRCC Publishing Corporation, 2013) Moshi, Goodiel Charles; Mwakatumbula, Hilda; Mitomo, Hitoshi
    The telecommunications industry in Africa has exhibited tremendous development since the turn of the century. This study analyzes production efficiency changes in the African telecommunications industry in the period 2000 to 2009. Furthermore, an attempt is made to assess the determinants for such efficiency changes. The results show that the industry has improved its productivity levels. However, most of the productivity growth is resulted from technological advancement and less from technical efficiency. Additionally, market competition and increasing subscriptions have also positively affected the sector’s productivity. Hence, this study implies that African countries can further improve productivity in their telecommunications sector by improving on technical efficiencies, increase outputs especially the penetration of mobile telephony, and allow competition in the market with participation from international network operators.
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    Regulation, competition and productivity growth in the African telecommunications industry
    (Academy & Industry Research Collaboration Center (AIRCC), 2013) Moshi, Goodiel Charles; Mwakatumbula, Hilda; Mitomo, Hitoshi
    The telecommunications industry in Africa has exhibited tremendous development since the turn of the century. This study analyzes production efficiency changes in the African telecommunications industry in the period 2000 to 2009. Furthermore, an attempt is made to assess the determinants for such efficiency changes. The results show that the industry has improved its productivity levels. However, most of the productivity growth is resulted from technological advancement and less from technical efficiency. Additionally, market competition and increasing subscriptions have also positively affected the sector’s productivity. Hence, this study implies that African countries can further improve productivity in their telecommunications sector by improving on technical efficiencies, increase outputs especially the penetration of mobile telephony, and allow competition in the market with participation from international network operators