An empirical study of critical success factors for the adoption of m-government services in Tanzania

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dc.contributor.authorIshengoma, Fredrick
dc.contributor.authorMselle, Leonard
dc.contributor.authorMongi, Hector
dc.date.accessioned2024-03-12T07:35:14Z
dc.date.available2024-03-12T07:35:14Z
dc.date.issued2021
dc.descriptionAbstract. Full-text article available at https://link.springer.com/chapter/10.1007/978-981-16-4016-2_2
dc.description.abstractFor the past decade, the Tanzanian government has started implementing m-government initiatives. However, little is known about the factors surrounding m-government adoption in Tanzania. Consequently, some m-government services have been successfully adopted while others are still struggling (having a low level of adoption). In this chapter, the authors investigate critical success factors (CSFs) that favor the adoption of m-government services from a web analytics point of view. The results show that inspecting the web analytics data from multiple viewpoints and varying levels of detail, gives insights on the CSFs towards the adoption of m-government services. The findings suggest that perceived usefulness, user needs, and usability favor the adoption of one m-government service over the other. Moreover, factors like the loading time of the service, the number of requests, and bounce rate seem not to have an effect.
dc.identifier.citationIshengoma, F. (2022). Exploring critical success factors towards adoption of m-government services in Tanzania: A web analytics study. In App and Website Accessibility Developments and Compliance Strategies (pp. 225-253). IGI Global.
dc.identifier.doi10.1007/978-981-16-4016-2_2
dc.identifier.otherURL: https://link.springer.com/chapter/10.1007/978-981-16-4016-2_2
dc.identifier.urihttps://repository.udom.ac.tz/handle/20.500.12661/4234
dc.language.isoen
dc.publisherSpringer Singapore
dc.relation.ispartofLecture Notes in Networks and Systems
dc.relation.ispartofSmart Trends in Computing and Communications
dc.subjectTanzania government
dc.subjectM-government
dc.subjectM-government initiatives
dc.subjectM-government adoption
dc.subjectM-government service
dc.subjectCritical success factors
dc.subjectMSAM
dc.titleAn empirical study of critical success factors for the adoption of m-government services in Tanzania
dc.typeArticle
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