Utilization of client service charter: an experience from Dodoma municipal council–Tanzania

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dc.contributor.authorLikangaga, R.
dc.contributor.authorJosephat, P.
dc.date.accessioned2020-03-25T07:56:29Z
dc.date.available2020-03-25T07:56:29Z
dc.date.issued2012
dc.descriptionFull Text Article. Also available at: http://www.indianjournals.com/ijor.aspx?target=ijor:ijpss&volume=2&issue=9&article=027en_US
dc.description.abstractInconsistency of Clients Service Charter (CSC) effects and lack of literature on CSC influenced this study to be conducted by examining the utilization of CSC in Local Authorities (LAs) with particular reference to Dodoma Municipal Council. This study employed a case study design. A sample size of 118 clients was purposively selected. The sample comprised 60 internal customers’ and 58 external customers. The study concludes that there is poor utilization of CSC in DMC because since the establishment of the charter, it has not been made public. In addition there is no any effort taken by the DMC management to make it operational. The study found that despite CSC being not implemented, majority of the external customers were satisfied by the services provided by DMC. On the other hand, majority of the internal customers were not satisfactory by the services offered by DMC.en_US
dc.identifier.citationLikangaga, R., & Josephat, P. (2012). Utilization of client service charter: an experience from Dodoma municipal council–Tanzania. International Journal of Physical and Social Sciences, 2(9), 394-413.en_US
dc.identifier.issn2249-5894
dc.identifier.otherhttp://www.indianjournals.com/ijor.aspx?target=ijor:ijpss&volume=2&issue=9&article=027
dc.identifier.urihttp://hdl.handle.net/20.500.12661/2359
dc.language.isoenen_US
dc.publisherDiva Enterprises Pvt. Ltd.(DE)en_US
dc.subjectClienten_US
dc.subjectService charteren_US
dc.subjectClient service charteren_US
dc.subjectInternal clientsen_US
dc.subjectCSCen_US
dc.subjectExternal clientsen_US
dc.subjectDodomaen_US
dc.subjectTanzaniaen_US
dc.subjectLocal authorityen_US
dc.titleUtilization of client service charter: an experience from Dodoma municipal council–Tanzaniaen_US
dc.typeArticleen_US
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