The effectiveness of e-office system on performance of public institutions in Tanzania: a case of the president’s office public service management and good governance
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Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
The University of Dodoma
Abstract
The main objective of this study was to examine the effectiveness of the e-office system on the performance of public institutions in Tanzania: A case of the President’s Office Public Service Management and Good Governance (POPSMGG). Likewise, the specific objectives guided the study were to determine the extent to which the e-office system is used at PO PSMGG, to assess the impact of using the eoffice system at PO PSMGG, and to examine the challenges faced in using the eoffice system at PO PSMGG. The Resource-Based View theory guided the study. The study adopted a cross-sectional research design. A total of 132 participants participated in this study, equal to an 86.8% response rate. The study employed questionnaires and interview methods to collect data. The study used qualitative and quantitative research approaches for data analysis. The findings revealed that the majority of the respondents (58%) reported using eoffice to perform their work. The findings revealed that most of the respondents (86%) used e-office regularly and for all office activities. Regarding the impact of the e-office system, the study results indicated that the e-office system increases efficiency in the service delivery, facilitates serving of many customers at once, saves time, is a quick way to give feedback, and cost reduction by minimising errors and paper and pen usage, which is a bit cumbersome to manage, improve team member accountability and effectiveness and simplifies the tracking of letters when needed On identifying the challenges of the e-office system at PO PSMGG, the findings revealed that most of the respondents (71%) disagreed with the statement that there was a lack of adequate ICT infrastructure, a lack of willingness to use the system, lack of technical personnel and poor internet. However, issues such as unreliable power supply, security concerns, and technology dependency were some challenges the study participants mentioned and should be taken into consideration for e office effectiveness. The study recommends that PO PMSGG increase e-office training frequency to familiarise employees with existing and new knowledge of the e-office system. Also, there is a need to make the e-office system available for the staff who would be working outside their workplace. Furthermore, the study recommends that there is a need to ensure that public institutions implement serious security measures to secure the confidential information of the organisations. Based on the positive impact of the use of e-office system it is high time that the Local Government Authorities and other government institutions which have not started using the e-office system should start using it. This is because the system has shown positive impact specifically in the area of records management for the purpose of improving performance in the government institutions.
Description
Dissertation (MA Public Administration)
Keywords
E-office, E-office system, Resource based view theory, Public institutions, Public institutions performance, Good governance
Citation
Abdallah, S. K. (2023). The effectiveness of e-office system on performance of public institutions in Tanzania: a case of the president’s office public service management and good governance, (Master's Dissertation). The university of Dodoma.