Factors influencing citizens utilisation of government websites
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Date
2011
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Informatics and Virtual education
Abstract
The use of website for wide-ranging applications has become a reality following rapid developments in communications and information technologies. Government and their agencies have adopted and used it to communicate with and to offer services to their citizens. The approach of using information technology (IT) is conceived as being easier and more convenient. Therefore, increasingly governments and their agencies use websites to provide information and services. The problem is whether the services and information reach the intended recipients. This paper looks at different schemes to assess the utilization of such offerings, the factors and parameters that influence its acceptability. A conceptual modal to measure acceptability and use of government websites is presented based on six identified parameters: trust, usefulness, easy of use, satisfaction and demographic characteristics.
Description
Abstract. Full text article. Also available at https://tinyurl.com/bdcpdzkt
Keywords
Government websites, website accessibility, Website utilization, Government, Information utilizatiojn, Website, Modelling, Government communication, Formal websites, Official websitews
Citation
Mwangakala, H., & Mvungi, N. H. (2011). Factors Influencing Citizens Utilisation of Government Websites. Middle East, 23, 3.