Master Dissertations

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A comparative analysis of the determinants of income and non-income poverty approaches in Tanzania.
(2023) Kimambo, Glory V.
This study examines poverty in Tanzania through both income-based and non-income-based approaches. The aim is to provide a comprehensive analysis that can inform poverty alleviation strategies and policy-making in Tanzania. Specifically, the study focused on the estimate and compares income and non-income poverty in Tanzania, decomposing and compares income and non-income household deprivation level across social group in Tanzania and to estimate the determinant of income and non-income poverty in Tanzania. The study employed a longitudinal research design where by quantitative research approach adopted. The study used secondary data obtained from Tanzania National Bureau of Statistics (NBS) that are Household and Budget Survey (HBS) data of 2017/18 to calculate multidimensional poverty index of Tanzania that include non-income variable and headcount ratio on income variable. The collected data analyzed using descriptive statistics method and binary logistic regressions. The descriptive statistics involved Foster-Greer-Thornback (FGT) method in measuring income poverty and Alkire-Foster method that included three global dimensions in measuring non income poverty. Binary logistic regressions used to estimate of determinants of income and non-income poverty at household level in Tanzania. The findings revealed that Tanzania headcount ratios for 2017/18 was 26.4%, poverty intensity of stood 2.1% and overall Tanzania MPI estimated at 34.04% and intensity deprivation was 43.75% mean while majority of Tanzania are deprived on nutrition and cooking fuel by 77.45% and 76.12% respective which means they used wood and dung as main source of cooking fuel. Moreover, the study found that, in multidimensional poverty, household head size, the household head's educational level, the marital status of the household head, t, gender of household head, and household asset were statistically significant influences on deprivation level, while in income poverty, household size, household head education, and location of household head were only statistically significant influences on deprivation level. Therefore, study recommends that government should use both methods to measure poverty status and on reducing poverty since both measures can be complement to each other simply MPI gives more details of poverty based on dimension and indicators.
Access to financial and non-financial services on performance of small and medium sunflower oil processing firms in Tanzania: the role of internal factors
(The University of Dodoma, 2020) Maganga, Maria
This study aim to assess the influence of access to financial and non-financial services on performance of Small and Medium Sunflower oil processing firms in Dodoma City: when mediated with internal factors. Specifically, this study guided by four specific objectives which were, to determine the influence of financial services on performance of Small and Medium Sunflower oil Processing firms, to determine the influence of non-financial services on performance of Small and Medium Sunflower oil Processing firms, to analyze the influence of financial services when mediated with internal factors on performance of Small and Medium Sunflower oil Processing firms and to analyze the influence of non-financial services when mediated with internal factors on performance of Small and Medium Sunflower oil Processing firms. The sample size of 178 of Small and Medium Sunflower oil processing firms were employed whereby Probability and non-probability techniques employed to get sample. Regression and structural equation modelling were employed to analyses data. The findings of the study indicated that, the loan access has significant influence on the performance of small and medium sunflower oil processing firms. Capacity building has significant contribution to the performance of small and medium sunflower oil processing firms. Networking is also only a significant non-financial contributing variable to the profit performance (P-value =0.043), whereby, Branding and entrepreneurship traits have a significant contribution to the performance of small and medium sunflower oil processing firms (P-values = 0.04) and (P-value =0.016) respectively. The study recommends that, the Government and different institutions financial and non-financial should intervene in ensuring that the Small and medium sunflower processing firms are provided with loans and grants. Financial institutions should scale up education to the firm's owners and the community at large to understand the opportunity available in Sunflower production and how they can access loans to develop their business.
Access to financial services to people in rural areas: a case of Kilindi district in Tanga region
(The University of Dodoma, 2014) Mtili, Ephron Mntambo
This study aimed at assessing people's access to financial services in rural remote areas in Tanzania by taking Kilindi district as a case study. The study specifically focused on the performance of financial services in rural areas; determining the factors affecting rural people to have access to formal financial services and the risks that rural people face through using informal financial service providers. The study adopted cross sectional design so as to get the desired data. Respondents such as rural households from the selected wards in the district were randomly selected, while Ward Executive Officers, Bank Officers and District Community Development Officers were purposively selected. Data were collected using the survey method where interviews were conducted to 110 households and 15 leaders from the group of informal financial service providers using structured questionnaire. Data analysis was done using SPSS where likert scale was used to analyze the criteria. The study found that formal financial service providers did not penetrate well in the rural areas, and if they were available to the nearby rural households, the service were not convincing to have access due to the complicated bank regulations, Bank terms and foreign language that is used in documentation . Based on the evidence on inefficiency of informal financial services, the study recommends that the government should impose policy to subsidize the commercial banks which serve rural people, hence leading to great expansion of formal financial services in the rural areas. Likewise, informal financial services should not be isolated, but need to be empowered in terms of capacity building and financial support as well as regular supervision from the Bank of Tanzania (BOT).
Accessibility of microcredit for livelihood improvement of the rural women living with HIV/AIDS: a case study from Kongwa district - Dodoma
(The University of Dodoma, 2011) Kiswaga, Neema
This study assessed how rural women living with HIV/AIDS access microcredit for livelihood improvements. The study examined whether rural women living with HIV/AIDS have accesses to microcredit and the mode used by credit providers to provide microcredit, also focused on the challenges faced by women living with HIV/AIDS when accessing microcredit and the socio-economic benefits of microcredit. The study was approached using multiple embedded case study design, where six women living with HIV/AIDS were interviewed. Three women have accessed microcredit and the other three have not, but all of them were engaging in small business activities. An interview guide and checklist was used for data collection. Based on the analytical strategy, it was found out that, accessibility of microcredit among other factors depends on the ability of a person to run a profitable business and be able to repay the loan. For HIV/AIDS positive women who were able to run profitable business and repay the loan stands the same chance of accessing microcredit like any other women. However, extreme poverty associated with HIV/AIDS limits the chances for HIV positive women to access microcredit. Improved socio economic status was revealed by those women who have accessed microcredit. The uncovered impacts are mostly related to personal and family issues, on account to improved food security, ability to pay children school fees, improved health status, having a say in household decision making as well as reduced stigma and discrimination. The study recommends that, credit providers should find means to reduce interest rate, extend the time for loans repayments and develop products that target rural self-employed women especially those living with HIV/AIDS. The government on the other hand should persuade the credit providers to reduce interest rate, establish microcredit schemes to support women living with HIV/AIDS and find ways of providing financial assistance to the poorest of the poor including HIV suffers and those living below the extreme poverty line, with no means of income, whether it is skill or asset.
Adoption and impact of improved post-harvest storage technologies in Tanzania: the case of Kongwa and Gairo districts
(The University of Dodoma, 2018) Ramadhani, Mwajuma Ndugu
This study was intended to determine the adoption and impact of the improved post-harvest maize storage technologies in Kongwa and Gairo districts, Tanzania. To achieve this objective, the study pursued three specific objectives which are; to analyze factors that contributes to the adoption of improved maize storage technologies to the smallholder farmers; to determine the impact of the adoption of the improved maize storage technologies to the farmers and to examines the roles of gender in the decision to adopt the improved maize storage technologies. The descriptive survey research design was used and both primary and secondary data were captured. The study had a sample size of 188 maize farmers from the study area. The Double hurdle model was employed to determine the factors contributing to the adoption of improved post-harvest maize storage technologies while tobit model was used to determine the impact of the adoption of improved post-harvest maize storage technologies. The study revealed that the adoption of the improved maize storage technology in the study area, are influenced by the socio-demographic profile of the farmers, level of education of the farmers, cost of technology as well as the training which farmers have been participated . Also, some factors in socio demographic profile of the farmers as well in the training have no significant effect on the level of adoption of the technology. Also, the adoption of the improved maize storage has an impact on food security and farmer’s income and well-being and no significant difference between the adopter and non-adopter on selling maize. The study recommends that to increase the number of extension officers, revisit agricultural policies and programs, to improve informal loans systems and empowering women by providing training on self-actualization.
Analysis of performance of cost volume profit (CVP) analysis in manufacturing companies in Tanzania: a case of Tanzania Portland Cement Company (TPCC)
(The University of Dodoma, 2013) Ndongolo, Rahabu P
This paper presents the study on the subject of the analysis of performance of Cost Volume Profit (CVP) analysis in manufacturing companies in Tanzania, a case of Tanzania Portland Cement Company. Cost volume profit analysis is a model which is used to plan profit. The general objective of this study was to determine if CVP can assist management in formulating pricing policies by projecting the effect of different price structures on cost and profit and to highlight the usefulness of CVP analysis in manufacturing companies in Tanzania. Specifically, this study desired to understand the relevancy and efficiency of Cost Volume Profit analysis as a decisions model in helping manufacturing business to face the challenges caused by the ever changing business environment predominantly in Tanzania, as policy makers in making relevant policies. A case study survey type of research was used in which a sample from the target population was selected as a source of information needed to achieve researcher‟s objectives. Consequently, random probability sampling and non-random sampling were selected. This study included both qualitative and quantitative data. Thus, the researcher collected data by administering a questionnaire along with interviews to pave the way for easy analysis of data. Focus group discussion was also conducted for top management team and employees who are working in management accounting unit as well as production manager. The analysis showed that, CVP analysis, though it is a very useful tool for decision making, is based upon certain assumptions which can rarely be completely realized in practice. This leads managers and policy makers to forget about the usefulness of the model and conclude that CVP is not effective and efficient technique for decision making. In presented enterprise, CVP analysis seemed to be not well known and hence not applied for managers to find out and decide what to do to improve business and get planned values of certain indicators. Due to competition and complexity of the structure of production, traditional management accounting techniques are not giving the fruitful result to response to the keen competition. Thus, manufacturing organizations have to adopt advanced management accounting techniques. Therefore, policy makers should pave the way for policy implanters to select the model for decision making and test the sensitivity of the model with alternative scenarios and judge which outcome best describes their beliefs about the future. To help managers make better decisions, accountants should evaluate the quality of the techniques they use, given the organizational setting and decisions to be made.
Analysis of source and cost of fuel energy for household use in Tanzania: A case study of Dodoma municipality
(The University of Dodoma, 2012) Malle, Lucy A.
This study aspires to bring answers to the source and cost of fuel for the household use in Tanzania. The study was conducted on two sampling sites of Kisasa and Ntyuka village from Dodoma municipal. A total number of 200 respondents formed the study samples and 100 respondents were taken from Kisasa and 100 respondents from Ntyuka village. The methods of data collection included structured interview and documentary review. The instruments used in data collection were interview schedule and interview guide while information was analysed using SPSS 12 version for window (SPSS, 2005). Descriptive statistics were used to calculate means and standard error while non parametric tests were applied to test the differences among the type of fuel used and the cost of fuel in the household among people of different income levels from the two sampling sites. In general the study found that the source of fuel energy used by the low income household is firewood and maize cobs for cooking and kerosene for lightning where as the type of fuel used by the medium/high income household is charcoal and LPG for cooking and electricity for lightning. The average income for the household termed as low income level household was Tsh 48,555.5 ± 750.531 per month where as the average income for the household termed as medium/high income household were Tsh 1,212,000 ± 33,492.9 per month. The study also found that the average cost of fuel for the household use for the low income household is Tsh 3,280 ± 278.1 per month where as the average cost of fuel for the household use for the medium/high income households were Tsh 131,065 ± 2,276.9 per month. In general the study recommends that the Government under the ministry of Agriculture should do research on drought resistance crops to be introduced to the semi arid regions like Dodoma to enables peasants who depends only on agriculture to have more yield and improve their income and hence being able to adopt modern fuels like LPG, biogas and electricity which are cleaner and faster. The study also recommends that Rural Energy Agent (REA) which is an autonomous institution to promote and facilitate access to modern energy services to rural area require more efforts so as to reach their goals, and lastly the study recommends that government should subsidise some household fuel energy like kerosene and LPG especially to rural people so that they can avoid using firewood for cooking and hence reserve the environment.
Analysis of the contributing factors to the delay and cost overruns in the road construction projects: A case of Tanzania
(The University of Dodoma, 2012) Mtawa, Samuel
Delays and Cost overruns in roads construction projects have immense effects and their determinants have been a matter of debate. The aim of this study was to investigate the determinants of delays and costs overruns in roads construction in Tanzania. The specific objectives were to examine the factors for delays, cost over runs and explore possible measures to address the formers. The study used a triangulation of approaches where case study and cross sectional design were employed. A total of 52 respondents were systematically sampled to get data on the problem. Data collection was done through interview with an aid of structured questionnaires .The pre testing of tools before data collection. The results were analysed in SPSS 15 and figures drawn using Excel. The study found out that, delays in road projects was not a natural calamity but due to poor planning, evaluation and implementations. On the other hand, costs overruns was due to corruption, failure to carry out feasibility study, weak team leaders and using historical prices in budgeting. It is therefore recommended that serious initiatives such as suing those who engage in corruption, conducting feasibility study and strengthening the payment system and tendering process should be taken into account to reduce delays and costs over runs.
The applicability of e-leadership on project management performance in public institutions Dodoma region, Tanzania
(The University of Dodoma, 2018) Mkinga, Geofrey
The study aimed at evaluating the applicability of e-leadership on project management performance in public institutions Dodoma region, Tanzania. The study identified the current ICT systems in use for project management performance in an organization, determined application of ICT in project management performance in the public organization projects by project managers and assessed the impact of e-leadership on project management performances. Open and close-ended questionnaires, semi-structured interviews, and documentary review was employed in the field. Additionally, the total of 40 respondents involved in the study whereby 30 were project supervisors, and 10 were project managers from selected public institutions dealing with road and building constructions namely, TARURA, TANROADS and TBA. Moreover, data of both types qualitative and quantitative were analysed by the support of computer software SPSS version 23.0, then presented in frequencies, percentages, tables and figures. The findings indicate that, 70% of all respondents were aware about e-leadership whereby 77.3% of them proved on applicability of e-leadership in the study area. DROMAS and e-government highly mentioned as ICT systems used by the selected public institutions. It is necessary for the public institutions to create technological infrastructures for communication and ensure that, communication occurs frequently. E-leadership considered being a social influence process mediated by technology; hence e-leaders should also ensure that, there would be time set for discussing important issues regularly and also to create an open atmosphere where time could be available for building interpersonal relationships with greater consideration of technological changes and improvement.
Assessing the Islamic bank operations in Tanzania: a study of Amana bank Dar es salaam
(The University of Dodoma, 2015) Mpalangulu, Madina M.
The study was focused in assessing the operation of Islamic bank in Tanzania. The objective of the research is to discover operation of Islamic bank is it brings profit. The study area was chosen because of being convenient to the researcher in acquiring data because the main branch of the bank is allocated there. Nevertheless, on these study is a new field in Tanzania, fewer has been done on Islamic bank. Preferences for the achievement of the company; hence, requiring a study, hence the researcher develop the interest on general objective of the study on operation of the Islamic bank. Employed was Cross-sectional research design in the methodology in involving a sample size of 60 respondents. As its methodology this investigation used data collection such as questionnaires, observation and reading official documents. Data collected were analyzed descriptively by SPSS software by using the figures and tables. The findings show that Islamic bank operation create profit because use financial contract which is create profit also its role create profit to society, includes: to clear and settle payments; to aggregate (pool) and disaggregate wealth and allow the flow of funds so that both large-scale and small-scale projects can be financed; to transfer economic resources over time, locations and sectors; to accumulate, process and disseminate information for decision-making purposes; to provide ways for managing uncertainty and controlling risk; and to provide ways for dealing with risk and return issues that arise in financial contracting. These roles can be performed by offering financial transactions, pooling savings and channeling funds. By performing these roles, Islamic banks play a valuable and integral part in the development of the national economy by creating wealth for individuals and the community.
An assessment of auditing function as a tool for accountability in local government authorities a case of Bahi and Chamwino district councils
(The University of Dodoma, 2014) Josephat, Jesca
Despite of the existence of internal audit units in public institutions, misappropriation and embezzlement of funds, has been a common practice as reported by CAG from year to year. This study was established to assess the auditing function as a tool for accountability in LGAs. The study intended to accomplish three objectives, namely; to investigate on the adherence of auditing procedures in financial management in LGAs, to analyze the performance of auditing function in Local Government Authorities and to investigate on the challenges facing internal audit units in implementing their duties. The study was conducted by taking Bahi and Chamwino district councils as platforms. It involved employees (auditors) and management cadres in data gathering part from documentary review. Questionnaires and interviews guide were used to collect data from auditors and management personnel respectively. Data were then analysed both qualitatively as well as quantitatively. The findings have revealed that, the procedure used in conducting audit work involved; audit plan preparation, field visit audit, reporting, evaluation and follow ups. In addition to that, respondents reported that, the procedure used in the two district councils was in line with the international standards of auditing. Further, it was found out that, the extent to which auditing function had performed its role in the two LGAs was not satisfactory. Moreover, the study uncovered several challenges which faced internal audit units in LGAs, the most notable being; inadequate reliable transport, shortage of staff members, shortage of resources, political interference and a poor cooperation between the management and internal audit unit. It was recommended that, the government needed to come up with guidelines which will do away with political interference in auditing decisions. It was also advised that, the government provides funding timely and adequately to LGAs to allow them implement their plans including auditing matters. Finally, it was advised that, the management of LGAs provides conducive environment and all the necessary support for internal audit units to operate efficiently and effectively
An assessment of beneficiaries’ satisfaction on the benefits received from social security institutions: a case of local authorities pensions fund (LAPF) headquarters in Dodoma
(The University of Dodoma, 2012) Swalehe, Mwapwani I.
This study assessed the beneficiaries' satisfaction on benefits received from social security institutions: A case of Local Authorities Pensions Fund (LAPF) Headquarters in Dodoma. Three research objectives guided the study. First, to assess the level of satisfaction to beneficiaries‟ on the benefits offered by LAPF; secondly, to identify the causes of dissatisfaction to beneficiaries‟ in relation to the of benefits received from LAPF; and thirdly, to evaluate new ways, if any, introduced by LAPF in order to increase level of satisfaction to benefieries on the benefits received. The study applied qualitative and less quantitative approaches and cross survey research designs was employed. The number of sample was 40 respondents. The study used primary and secondary data. Primary data were collected through questionnaires, interviews and documentary reviews. Quantitative Data were analyzed using Statistical Package for Social Science (SPSS) version 16.0. The findings revealed that there are several factors of dissatisfaction to beneficiaries in relation to the benefits received from LAPF. These include; adequacy on the benefits, provision of the services to the member and beneficiaries, benefits processing and failure to give benefits to the some beneficiaries due to some reasons like loss of some important documents. The study recommends that LAPF organization should review their benefits regularly, employ the reliable system to calculate benefits on time and have member service desk for the member to share their view and claims on the benefits and service provision from LAPF.
Assessment of business based motorcycle drivers’ behaviors in Dodoma municipality
(The University of Dodoma, 2015) Kimaro, Daniel Gladstone
There were allegations that, the rampant occurrences of road accidents caused by business based motorcycle drivers, were primarily caused by their poor driving behaviors. This study, was out to assess the business based motorcycle drivers‟ behaviors that influenced reckless driving. The study had three objectives, namely; to identify factors which made business based motorcycle drivers to drive recklessly, to determine their perceptions towards driving and to investigate on the challenges that they face.The study was based in Dodoma Region and involved bodaboda drivers, owners and passengers. Data were collected by using questionnaire and interviews, and then analysed by using both quantitative and qualitative means. It was revealed that, many factors influenced improper behaviour of drivers, but the most crucial were; most of the drivers had never attended training concerning safe driving and did not possess licenses. In addition, some divers used to work while drunk and thus they disregarded traffic rules. Furthermore, they worked for a long time than the recommended time and were ruthlessly hampered by the mode of payment from their operation. It was however, found out that, not all bodaboda drivers preferred driving faster as contended by many; most of the drivers were eager in observing traffic rules and regulations when driving, and that, they agreed it was important to consider others when driving. It was discovered that unfortunately, most drivers did not like their job and actually were unsatisfied. Finally, the study came up with various challenges that faced business based motorcycles drivers, most notably, inadequate income received, corrupt behavior of some traffic police, abusive language from bodaboda passengers, and the frequent occurrence of accidents. It was recommended that, the government establishes and implements specific rules and regulations to guide the conduct of bodaboda business as well as to establish special training programme for bodaboda drivers before embarking on the business. Bodaboda drivers were also advised to observe all the traffic rules and regulations when conducting their business. Finally, motorcycle owners were advised to ensure that, they employed qualified drivers and those who had met the set rules and regulations and that, traffic police should frequently check the legitimacy of the bodaboda drivers and safety of their vehicles.
An assessment of challenges facing pay as you earns tax payers in Tanzania: A case study of SUMATRA, Dar es salaam
(The University of Dodoma, 2012) Kaduma, Faraji
The aim of this study was to assess the challenges facing PAYE tax payers taking SUMATRA Dar Es Salaam as a case study. The specific objectives of this study were to assess the administration of PAYE tax, the extent of tax burden and measures to improve payment of PAYE tax. This study employed a triangulation of approaches such as case study and cross sectional design. A total of 48 respondents -workers were randomly sampled to get data on the problem. Data collection was done through interview where structured questionnaires were used. The pre testing was done before embarking on a comprehensive data collection. The results were analyzed through the use of SPSS -15 and then outputs have been presented in terms of frequency tables and figures or charts. The study found that administration of PAYE depended on the salary scale, tenure and position. The PAYE had significant burden among staff since it impeded their ability to deliver service morally, consume variety of food bundles and saving as well. This study has found that PAYE has an impact to employees if is not well planned and hence it is recommended that serious initiatives should be taken into account to reduce the rate and monitor moral hazard existing in tax management.
Assessment of challenges in mobile advertisements a case of Vodacom Mwanza city
(The University of Dodoma, 2014) Boniface, Kitaly Fred
study aimed at assessing the challenges in mobile marketing advertisement in Tanzania taking Vodacom Company in Mwanza city as a case study. This study specifically focused on assessing the acceptance of mobile advertisements by examining customers' acceptance of mobile advertisements, to determine their attitudes towards marketing advertisements and to identify challenges in mobile advertisement through mobile services. The study adopted cross sectional design to get in depth data. Data were collected using survey method where interviews were conducted to 85 customers from Vodacom Company and management. The analysis of data was done using SPSS; where figures, like scale and Tables were used to analyze the criteria. The study found out that; most customers of Vodacom Company accept the mobile advertisement messages; since they give them awareness of the Company‟s services. However it was found that some customers faced several complications in mobile advertisement messages expressed in the hidden cost of some advertised messages, terms and conditions of some advertisement, higher reduction of airtime due to use of advertised messages and irrelevant messages to customers. Based on the evidence on inefficiency of mobile advertisements, the study recommend that, the mobile companies should direct entertaining, informative and relevant messages to customers in order to capture their attention. Correspondingly, the Company should reduce the frequency of messages sent to customers and personalize advertisement messages to avoid spam.
Assessment of contribution of the NGOs in the delivery of health services
(The University of Dodoma, 2012) Khamis, Zubeir J.
The study aspired to assess the contributions of non-governmental organizations in the delivery of health services in Zanzibar. The study was conducted in the North ,A' District using a case study design. NGOs have moved into the delivery of health services in Zanzibar in order to influence quality of health services, to serve the community health needs, to complement the government efforts, to serve the marginalized and vulnerable groups and to promote quality life and wellbeing of the poor. Hence NGOs have decided to support the health services through financial, health education, health infrastructure and providing direct health services aiming at increasing the quality, equity and accessibility of health services especially to the poor, marginalized, people with disabilities, orphans, PLWHIV/AIDS, mothers, maternal and children under 5 years. A total number of 70 respondents were used for the study sample and they were taken from five wards where the villagers and NGOs which have health focus were randomly selected. The methods of data collection included focus group discussion, structural interview and documentary review. The instruments used in data collection were questionnaires and interview guide, while information was analyzed through editing, coding, tabulation frequencies and percentages. The result of this study shows that the involvement of the NGOs in the delivery of the health services has improved the quality, equity and accessibility of health services in the study area from the fact that, NGOs can be more effective, more efficient and cost effective than government in performing certain services especially in reaching the poor and vulnerable societies. Also the study findings show that, health problems such as postpartum, children morbidity and mortality and communicable diseases were reduced. Health awareness to citizens, new health infrastructure and availability of health facilities were increased and more people benefited and enjoyed the increase of quality, equity and accessibility of health services. The study recommends that, the government should be closer to the NGOs and beneficiaries, so as to assess critically the progress of community health needs in order to promote better life.
An assessment of corporate social responsibility initiatives in Tanzania: Evidence from selected companies in Dodoma city
(The University of Dodoma, 2019) John, Joseph R
This study assessed the Corporate Social Responsibility (CSR) initiatives offered by companies in Dodoma City. Three telecommunication companies were selected, namely Vodacom Tanzania, Tigo Tanzania, and Airtel Tanzania. The objectives of the study were to determine the initiatives offered by these companies as part of their CSR, to find out reasons for the companies to perform these initiatives, and to determine the relative importance of these initiatives based on the opinions of the community. Survey questionnaire and interviews were used to collect data. Qualitative approach was used to obtain answers to objective number one and two, while the quantitative approach was used to obtain answers to objective three. The data obtained were analyzed using Content Analysis and Descriptive Analysis in the Statistical Package for Social Sciences (SPSS) and the findings obtained are presented in forms of tables and explanations. The study found that education is the leading CSR initiative of the companies while the community need is the major criteria for these companies to perform CSR initiatives. Education, health and water services are the initiatives which are relative important as perceived by the community. The study recommends that business companies and other organizations should allocate more funds to education, health and water services as they are CSR initiatives which are most needed by people in Dodoma City.
The assessment of customer satisfaction among alternative Banking channels in Dodoma city.
(The University of Dodoma, 2020) Malisa, Neema
This study presents the assessment of customer satisfaction among alternative banking channels in Dodoma City. Specifically, the study examines, the status of customer satisfaction among alternative banking channels, the comparison of customer satisfaction among alternative banking channel, the association between demographic factors and customer satisfaction among alternative banking channels. The study adopted a cross sectional design, mixed approach was employed in collecting data. Quantitative data was collected from 304 respondents who access banking services from CRDB, NMB, and TPB. The data were collected from customers through questionnaire. Quantitative data was analyzed through SPSS, where, descriptive statistics as well as ANOVA were used. The study observed that respondents from all selected banks agreed that, they are somewhat satisfied from using alternative banking channels. Additionally, it was found out that customers prefer using traditional banking channels more than other alternative banking channels. Moreover, it was found out that, there is a significance difference on customer satisfaction among alternative banking channels. Furthermore, the findings indicate that there is the association between demographic factors and customer satisfaction in the use alternative banking channels. It is recommended that, more investment should be made in making sure that challenges associated with alternative banking technology are minimized, and guidance should be provided to customers on the benefits of ABCs, and on how to use ABCs. If this is done, it will improve the approval of various ABCs and their aspects in the use and its application. The approval of the ABCs is the source of more application and diversity towards management of various bank functions.
An assessment of customer satisfaction with banking services: the case of CRDB bank Dodoma branch
(The University of Dodoma, 2013) Mishwaro, Chabu Elius
This research aimed at assessing customer satisfaction with banking services using Dodoma CRDB Bank branch as a case study. Specifically, the study examined the implementation of customer satisfaction measures, factors that determine satisfaction with services provided by banks and challenges facing the Dodoma CRDB Bank branch. The study used a cross sectional design in a case study that aimed to get in depth data and study the satisfaction once irrespectively. This study used random sample of 61 respondents who were the customers. Data on satisfaction were collected by survey method through the use of a structured questionnaire. In addition, a checklist was used to collect secondary data related to service delivery through documentary review. The analysis of data was done through the use of SPSS-15. The study findings show that the Dodoma CRDB Bank branch did implement customer satisfaction measures and customers on the whole did express satisfaction with the services provided by the Dodoma branch because bank staffs were empathetic and professional in serving their customers. The study also found that the major bank branch challenge is that ATMs are not functioning well. In addition, the study has found that, the customers were not comfortable with the way the loans were issued as well as the interest rates that were charged on loans and paid on savings accounts. The study recommends that the bank should improve the ATM operations by increasing the network availability, it should open more branches especially in the rural areas of the municipality and it should review the interest rates charged on loans and those paid on accounts to cope with the demand of customers.
An assessment of customer satisfaction with water and sewerage services: the case of Dodoma urban water supply and sewerage authority
(The University of Dodoma, 2013) Lwitakubi, Kunugula Ignas
The aim of this study was to assess customers satisfaction with water and sewerage services. The specific objectives of this study were to assess the measures implemented to achieve customer satisfaction, to assess the extent the measures have lead to customer satisfaction with DUWASA services as well as to assess, the challenges facing implementation of customer satisfaction measures. A case study and cross sectional research design were the methods employed. DUWASA was the study area and 111 respondents participated in the study. Data were collected through questionnaires, interviews and focus group discussions. The study has found out that controlling quality of water and sewerage services, ensuring billing accuracy, fair tariffs, customers services centre, toll free calls and 24 hours emergency services, education and communication as well as demand management were the measures implemented to achieve customer satisfaction. The contributions to performance found out were: improvement in revenue collection, strengthening willingness to pay, reporting sabotage, quick and full bill payments and strengthening loyalty. Challenges found were:unsatisfactory sewerage services, unreliable water supply and sewerage services, unfair tariffs, unsatisfactory billing and complaints handling, insufficient production, water leakage, unreliable and high power tariffs, poor bill payment and insufficient training. It is recommended that an immediate DUWASA as well as government intervention is needed to counter act low investment, poor bill payment by government institutions, unreliable power and insufficient training and development programmes. This would strengthen the capacity of water supply and sewerage services authorities in Tanzania

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